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Daily Archives: January 3, 2022

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Carrier customer service – Why is it not better and what are the solutions ?

in the mediaBy Jeremy MastersJanuary 3, 2022

At a time when carriers can not fully control the quality of their physical product, good customer service should be a compensating priority. Jeremy Masters, Shipping Master’s MD, examines the challenges to improving customer service delivery when very heavy workloads meet centralized backrooms and user unfriendly IT and proposes some solutions.

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