Author Archives: Jeremy Masters

Do you want to start a Shipping Line ?

A number of retailers and forwarders are chartering ships and even going as far as to formally create a Shipping Line entity. Jeremy Masters, the MD of Shipping Masters, takes a high level look at this trend and highlights some of the advantages and difficulties for these shippers of embarking into new territory.

Carrier customer service – Why is it not better and what are the solutions ?

At a time when carriers can not fully control the quality of their physical product, good customer service should be a compensating priority. Jeremy Masters, Shipping Master’s MD, examines the challenges to improving customer service delivery when very heavy workloads meet centralized backrooms and user unfriendly IT and proposes some solutions.